Terms of Service
These terms are the agreement between you and Creativco Inc. (“Otava”, “we”, “us”) for the use of the Otava service at otava.ai, its editor, its APIs and the sites it hosts. By creating an account or using the service you agree to them. If you are using Otava on behalf of a business, you confirm you are authorised to bind that business, and “you” means the business.
1. What Otava is
Otava lets you build, edit and publish websites — from a template, from Otava’s content model, or from a code repository you connect — with the help of an AI assistant, and hosts the result. Some features depend on third-party services (GitHub, Stripe, hosting and AI providers) and are subject to those services being available.
2. Your account
- You must be at least 18 and provide accurate information. Keep your password and any API keys, embed tokens or connector tokens confidential; you are responsible for activity under your account.
- You may invite team members. You are responsible for what they do in your account, and for removing access when it should end.
- Tell us promptly at the address below if you believe your account has been compromised.
3. Your content and your sites
- You own the content you put into Otava and the sites you build — text, images, code, and the repositories you connect. We claim no ownership of any of it.
- You grant us the licence we need to operate the service: to store, process, copy, transmit and display your content in order to run your editor, previews, previews you share, and published sites, and to send it to the AI provider to carry out the edits you ask for. This licence ends when the content is deleted from the service, except for copies in routine backups, which expire on their own schedule.
- You are responsible for your content and sites: that you have the rights to use what you upload, that they comply with the law, and that anything you publish is something you have reviewed. Sites you publish are public.
- When you connect a code repository, Otava writes to reserved branches (
otava/draft) and, when you publish, to the branch you chose. Your repository stays yours and under your control at your Git provider.
4. Acceptable use
You agree not to use Otava to:
- host or distribute anything unlawful, infringing, defamatory, deceptive, or that exploits or endangers minors;
- send spam, phish, distribute malware, or run attacks against anyone;
- probe, overload or interfere with the service, other customers’ sites or previews, or attempt to access accounts or data that are not yours;
- resell or mirror the service, or use it to build a competing AI site builder;
- use the AI assistant to generate content that violates the AI provider’s acceptable-use policy.
We may remove content or suspend an account that breaks these rules, and will tell you why unless the law prevents it.
5. Plans, credits and billing
- Paid plans renew automatically at the end of each billing period (monthly or yearly) until cancelled. Prices are shown before you subscribe and exclude applicable taxes, which are added at checkout where required.
- Plans include a monthly allowance of credits for AI edits and set limits on the number of sites and simultaneous previews. Unused plan credits do not carry over. Additional credits can be bought as top-ups.
- Changing plans takes effect immediately; the difference is prorated by our payment provider. Trials are offered once per account.
- Payment is handled by Stripe. We do not store your card number. If a payment fails we will retry and notify you; your sites stay live while we do. If it keeps failing your account moves to the free tier and the limits in section 6 apply.
- Refunds and cancellation are covered in the Refunds & Cancellation policy, which forms part of these terms.
6. Cancellation, lapse and deletion
- You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the period you have paid for; you keep access until then.
- After a paid plan ends, your account continues on the free tier. Sites beyond the free tier’s limits stay published for 30 days so you have time to move them, then are unpublished. Your content and repositories are not deleted by this.
- You can delete your account from Settings. We delete your account data within 30 days of the request, except where we must keep records (for example invoices) for legal or accounting reasons.
7. AI-generated content
The assistant produces suggestions and edits from your instructions using third-party AI models. It can be wrong, incomplete, or produce something that does not match your intent. You are responsible for reviewing what it produces before you publish it. Content you and the assistant create in your account is yours to use; we make no claim to it and do not use it to train models.
8. Availability and changes
We aim to keep the service available and will tell you about planned maintenance where practical, but we do not guarantee uninterrupted service. We may change or retire features; if a change materially reduces what your paid plan includes we will give you notice and the option to cancel with a prorated refund of any prepaid, unused period. Features marked beta or preview may change or be removed without notice.
9. Our intellectual property
The service, its software, templates, design and branding are ours or our licensors’. Templates you start a site from become part of your site and you may use them as such; you may not redistribute the templates themselves. You may not copy, modify, reverse engineer or create derivative works of the service except as the law expressly allows.
10. Disclaimers
The service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service, the assistant’s output, or any site built with it will be error-free, secure or meet your requirements.
11. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the service. Our total liability for any claim arising out of these terms or the service is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
12. Indemnity
You will defend and indemnify us against claims arising from your content, your sites, or your breach of these terms, including reasonable legal costs.
13. Termination
You may stop using the service at any time. We may suspend or terminate your account for a material breach of these terms, for non-payment after notice, or where required by law. On termination, section 6 governs what happens to your sites and data.
14. Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Any dispute will be resolved in the courts of Ontario, and you consent to their jurisdiction, except that either party may seek injunctive relief in any competent court. If you are a consumer, nothing here removes protections you have under the law where you live.
15. Changes to these terms
We may update these terms. For material changes we will email the address on your account at least 14 days before they take effect. Continuing to use the service after that date means you accept the new terms. The effective date at the top of this page is the version in force.
16. Contact
Questions, notices and complaints go to the address at the bottom of this page.
Questions about this document: support@otava.ai